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Sales Associate

Valentino Tailors specializes in alterations for men and women and sells high-end menswear including suits, sport jackets, trousers, dress shirts, ties and other accessories, as well as made to measure clothing for men and women. Having been in business since 1969, Valentino Tailors prides itself in providing the highest level of service and expertise in professional tailoring to all of our customers.   

Our business is growing and we are looking to add on a dynamic individual to help us increase the sales of our menswear, rentals and made to measure clothing offerings for both men and women. As a Sales Associate you will be responsible for:  

  • Taking customer service and retail sales to the next level by providing prompt, courteous service at all times, both in person and over the phone. Proactively engaging and meeting new customers  

  • On your feet, greeting customers and assisting with sales of all retail merchandise, listening to the customer’s needs.  

  • Perform sales of all retail merchandise, garment rentals and made to measure clothing program. 

  • Perform visual merchandising of the store to promote sales and align with trends, seasons or promotions. Ensuring the store is clean and running smooth at all times.  

  • Growing your sales and technical skills and positioning yourself for opportunities to grow within the company. Learning about our other services, sewing, fabrics and retail trends.  

  • Coming to work every day on time, focused, engaged and ready to have a productive day. Maintaining your own sales notes, updating customer contacts, creating new client files, adding to our database and keeping organized.   

  • Looking presentable, well dressed and groomed and presenting the best image of Valentino Tailors and your sales brand.  

  • Taking correct payments and logging in sales into customer database, using cash register, writing new tickets for garments needing alteration services. 

  • Reviewing customer orders upon receiving shipments, provide quality assurance and contacing customers when orders arrive.   

  • Attend trainings and company meetings as required 

  • Will assist with tuxedo rental process, to include checking in all delivered garments for accuracy, contacting customer to coordinate fittings and payments, contacting vendors for order status, preparing garment returns/shipping.  

  • Attain and exceed weekly/monthly/annual sales goals.  

  • Suggest new sales intiatives or promotions to management, particularly during seasonal shifts. 

  • Assist in receiving shipments, putting away new merchandise, maintaining a clean, neat, and organized store based on our merchandising to sell standards. 

  • Assist with monthly inventory process and tracking.  

  • Help to monitor the security of the store and products. Be aware of product placement and quantities displayed. 

  • Will iron/steam new garments for inventory or for customers, assist as required.   

  • Will answer the phone and respond to inquiries as needed. Will escalate matters to Management as necessary.  

  • Will handle special projects including updates in various sales/excel databases, sales and marketing promotions and social media as directed by management.  

  • Will help to maintain order of the store, cleaning and protection of garments and merchanidise and ensuring store looks it’s best at all times. Ensuring clean fitting rooms for appointments.  Adhere to open and close checklist as required.   

  •  Strong interest to grow skills and learn, take on new responsibilities and grow with our company. 

JOB REQUIREMENTS   

Experience Requirements: 

  • Must have proven retail sales experience, preferably with suiting, menswear or luxury fashion brands.  

  • Strong networking skills and ability to cold call and add to sales leads to database. 

  • Experience measuring clients for sizing. 

  • Strong customer service skills. 

  • Detail oriented, organized, motivated and can work independtly. 

  • Must be well groomed, fashionable, approachable and outgoing. 

  • Knowledge and enjoyment of fashion industry trends. 

  • Reliable, trusthworthy and dedicated.  

  • Computer and tech savvy, MS Word/Excel, tablet, etc.  

Physical and mental requirements:  

  • Sales aptitude and ability to proactively engage customers.  

  • Able and willing to work evenings, weekends and holidays.   

  • Outgoing personality and ability to articulate and speak the English languagea professionally with customers. 

  • Able to listen and follow instructions.   

  • Ability to stand on your feet for an entire day/shift.  

  • Able to lift/move up to 50lbs.  

  • Operate a computer and cash register.  

  • Bend down and squat to locate and pick up merchandise located at ground level and to assist customers put on shoes; bend down and crouch to mark pants for alterations.  

  • Climb a ladder to reach merchandise and or supplies located above shoulder level.  

  • Lift arms and reach over the head to hang or take merchandise off racks or place on customer. 

  • Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange monies with customer, grasping, pulling, pushing, and folding merchandise to wrap customer purchases.  

  • Stand and walk for the majority of work shift, sometimes as long as twelve hours per day, five days per week.   

  • Drive and operate a vehicle. 

  • See and distinguish between various fabrics, patterns and swatches.  

  • Must be trustworthy, dependable, articulate, professional, flexible, have strong judgement and discretion, able to multi-task, roll up sleeves and get the job done  

  

 

Other:  

  • Must have valid drivers license and able to travel to customer office/locations as needed.  

Valentino Tailors is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Experienced Seamstress / Tailor

Valentino Tailors specializes in alterations for men and women and sells high-end menswear including suits, dress shirts, ties and other accessories. We also offer made to measure clothing for men and women. Having been in business since 1969, Valentino Tailors prides itself in providing the highest level of service and expertise in professional tailoring to all of our customers.   

 Job Responsibilities & Requirements: 

  • Must be able to alter all types of garments for both men and women. This includes but is not limited to: pants, skirts, dresses, formal and bridal gowns, suits, jackets, and bags.   

  • Must be experienced with all aspects of the alterations process, including: pinning and fitting each client, preparing and marking garments to be sewn, use of all types of sewing machinery, ability to hand sew as needed, steaming and pressing garments and quality checking all garments.   

  • Must have knowledge of fabric, with respect to altering, garment drape and general fabric care.  

  • Must be highly customer service oriented, a great listener and have strong communication skills to perform one on one fittings successfully.   

  • Must be able produce consistent, quality work, work well under pressure, meet deadlines and provide a high level of client satisfaction.  

  • Must have a strong work ethic, reliability, attention to detail and a sense of urgency are all required.  

  • Must be able to stand or sit for long periods of time, lift at least 30 pounds, lift and carry heavy garments, operate required machinery, go up and down stairs, kneel and bend to perform fittings and use of fingers and hands.   

  • Must be able to work Saturdays and holidays and perform all sewing in our shop.  

  • Must have a strong worth ethic, excellent communication skills, be organized and on time.  

Valentino Tailors is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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